If you have a Personalised On-Loan Octopus, you must first register online or by mail for card replacement, via the Octopus website at After registration, a new Personalised On-Loan Octopus will be mailed to you.Transfer an Octopus that needs to be replaced to an Octopus on iPhone or Apple Watch via the Wallet app, Watch app or Octopus App (Note 3) or a Smart Octopus via the Samsung Pay app and the Octopus App (Note 4) MTR Customer Service Centres (including Light Rail Customer Service Centre) Card Replacement Channelsĭesignated Kowloon Motor Bus Customer Service Centres #ĭesignated Sun Ferry Customer and Octopus Service Centres^ In just a few easy steps, all the information and most of the linked services / offers on the card can be automatically transferred to a new On-Loan Octopus.
You can replace an On-Loan Octopus through the following designated channels. In just a few easy steps, all information and most linked services / offers are automatically transferred to the new On-Loan Octopus.
If you hold an On-Loan Personalised Octopus that does not have brackets for the last digit of the card number, or hear a "Dood~Dood Dood" sound when tapping on Octopus readers, you can replace it at the Octopus Service Points in designated MTR stations and shopping malls, MTR Customer Service Centres* (including Light Rail Customer Service Centre), designated Kowloon Motor Bus Customer Service Centres # or designated Sun Ferry Customer and Octopus Service Centres^.
The On-Loan Octopus Replacement is free of charge. The replacement of On-Loan Octopus will ensure that our customers can continue enjoying a fast and reliable payment service at all outlets accepting Octopus payments, including newly launched online merchants. This card replacement programme aims to keep all in-circulation Octopus up-to-date with security and technological advances, so all customers can enjoy the latest Octopus services.
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